Home Table of Contents News Blogs Opinion Research Practice Contributed Articles Review Articles Careers Archive Videos About Communications
Sign In
advertisement

Home → Magazine Archive → October 1983 (Vol. 26, No. 10) → The management of end user computing → Abstract

The management of end user computing

By John F. Rockart, Lauren S. Flannery

Communications of the ACM, Vol. 26 No. 10, Pages 776-784
10.1145/358413.358429

Save PDF
End users can be classified into six distinct types. Each of them needs differentiated education, support, and control from the Information Systems function. To support a large number of their applications a new computing environment, “the third environment” must be developed by Information Systems (I/S) management. Close attention must also be paid by I/S management to the need to involve “functional support personnel” (end users in each functional area who spend most of their time programming and aiding other end users) in the I/S end user management process.

The full text of this article is premium content

0 Comments

No entries found