Home → Magazine Archive → February 1984 (Vol. 27, No. 2) → Online help systems: a conspectus → Abstract

Online help systems: a conspectus

By Raymond C. Houghton

Communications of the ACM, Vol. 27 No. 2, Pages 126-133
10.1145/69610.357985


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Users of computer systems are now accustomed to the convenience of online help systems and generally demand these amenities in the computers they buy. However, recent studies as to the efficacy of certain types of assistance for certain classes of users raise important questions for designers.

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