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An empirical study of computer capacity planning in Japan

By S. F. Lam

Communications of the ACM, Vol. 31 No. 8, Pages 965-976

Capacity planners in Japan rely heavily on intuitive and judgmental approaches in their computer capacity planning functions, even more so than their U.S. counterparts, according to the following survey. The emphasis in large Japanese firms on job rotations, lifetime employment, and extensive social and informal interaction among employees helps contribute to the effectiveness of these judgmental methods.

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