Home → Magazine Archive → May 1995 (Vol. 38, No. 5) → Customer-developer links in software development → Abstract

Customer-developer links in software development

By Mark Keil, Erran Carmel

Communications of the ACM, Vol. 38 No. 5, Pages 33-44
10.1145/203356.203363


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Many of the best ideas for new products and product improvements come from the customer or end user of the product [15]. In the software arena, tapping into this source of information requires the establishment of one or more customer-developer links. These links are defined as the techniques and/or channels that allow customers and developers to exchange information.

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