When the software's preference contradicts good user work practice the power of computing quickly becomes an electronic bureaucrat—frustrating productivity while imposing overhead.
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Home → Magazine Archive → January 1999 (Vol. 42, No. 1) → Connecting the Design of Software to the Design → Abstract
Connecting the Design of Software to the Design
By Keith A. Butler, Chris Esposito, Ron Hebron
Communications of the ACM,
Vol. 42 No. 1, Pages 38-46
10.1145/291469.293166
![[article image]](https://cacm.acm.org/system/assets/0000/7874/050712_UArk_Mike-Beebe1.large.JPG?1476779419&1336407613 "Arkansas Gov. Mike Beebe")
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