Home → Magazine Archive → December 2019 (Vol. 62, No. 12) → API Practices If You Hate Your Customers → Abstract

API Practices If You Hate Your Customers

By Thomas A. Limoncelli

Communications of the ACM, Vol. 62 No. 12, Pages 38-42

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Do you have disdain for your customers? Do you wish they would go away? When you interact with customers are you silently fantasizing about them switching to your competitor's product? In short, do you hate your customers?

Maybe you should try using your company's external APIs to show your disdain. What? How could you do that?


Luiz Marques

Just wanted to comment to say that I appreciate not only the useful advice, but the fun way in that it was presented. Specially on ACM too many articles are terribly dry.

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