Home → Magazine Archive → April 2020 (Vol. 63, No. 4) → Managing the Hidden Costs of Coordination → Abstract

Managing the Hidden Costs of Coordination

By Laura M. D. Maguire

Communications of the ACM, Vol. 63 No. 4, Pages 90-96
10.1145/3379989

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It started with 502 errors. Almost immediately a flood of user reports swamped the service's community Slack channel.

A user posted "Getting 502s?" at 9:22 A.M., and within minutes 40 other users responded with the Yes and MeToo emojis.

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