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Waiting-Room Anxiety Eased With Apps That Give Updates

By The Wall Street Journal

August 14, 2019

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Startups and large healthcare organizations are developing tools designed to give parents frequent updates on what is happening to their children during surgeries or hospital stays.

For example, EASE Applications has developed a program—called Electronic Access to Surgical Events (EASE)—that buzzes every 30 minutes to remind nurses to send a text, video, or photo update to waiting relatives. Nurses found that when they provided families with more frequent updates using the EASE platform, the percentage of families that rated their experience during surgery as "very good" rose to 97%, up from 80% before EASE implementation.

The app contains pre-set phrases and messages in nine languages, allowing nurses to communicate with families who do not speak English.

From The Wall Street Journal
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Abstracts Copyright © 2019 SmithBucklin, Washington, DC, USA


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