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Technology Aids 911 Centers During COVID-19 Crisis

By Government Technology

May 28, 2020

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Dispatchers and first responders are using technologies like live video streams, text messaging, and crowdsourced data to help 911 centers during the COVID-19 pandemic.

Emergency officials in New Orleans are employing technology from public safety tech company Carbyne that uses artificial intelligence and cloud computing to provide enhanced location, video, and chat capabilities. 

Also proving valuable are volunteered crowdsourcing systems like the Smart911 profiling application, which helps dispatchers and first responders rapidly learn more about callers without needing to ask.

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