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Digital Transformation Is Lopsided, Even Within the Same Organization

By ZDNet

December 29, 2020

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A Harvard Business Review study of organizations found "a growing divide between teams with ready access to automation and [artificial intelligence (AI)] tools and teams without," with the latter trailing "in terms of productivity and AI skill development."

Accenture's Ramnath Venkataraman and colleagues determined that two-thirds of investigated companies relied on a less-than-optimal blend of cloud-based and on-premises enterprise solutions.

Exacerbating the problem is information technology (IT) departments being mired in maintenance and upkeep, while other departments have access to cutting-edge systems.

The Accenture team also learned that some coders might devote 60% of their time executing automatable tasks.

The researchers suggested greater inter-enterprise collaboration to address these challenges, by de-siloing walled-off departments and encouraging open access to shadow IT systems.

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