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CIOs Enter 2021 with Expanded Role

By The Wall Street Journal

January 6, 2021

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Information technology (IT) executives surveyed by CIO Journal say the pandemic has expanded their clout in corporate boardrooms and front-office decision-making.

Chief information officer (CIO) Chris Bedi of cloud software company ServiceNow said, "The pandemic has shown us that digital transformation is the number one business imperative right now, and ... the role of the CIO has never been more crucial."

Bedi added that the crisis ramped up a longstanding campaign to digitally overhaul business models.

Industry analysts mainly credit the adoption of cloud computing for enabling IT executives to deliver real-time data on fast-changing markets.

With business decisions becoming entwined with cloud computing and software applications, technology leaders say they are increasingly graded on business results, rather than as IT system maintainers.

From The Wall Street Journal
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